FAQs – Tradiscount

Free delivery from 100 € purchase!

Help & FAQs

Find the answers to your questions in this section!

FAQs

Orders

Can I cancel my order?

We totally understand, we're changing our minds too!

You can indeed cancel your order provided that it has not yet been shipped.

Please contact one of our advisors via the chat bot or by email at contact@tradiscount.com

What if I want to talk to someone?

We want to talk to you too!

Please feel free to contact us with your questions, concerns or comments via the chat bot or by email at contact@tradiscount.com

We will endeavour to respond to you within 24 hours.

However, please note that requests sent on Friday will be answered the following Monday or earlier.

Delivery and Shipping

Which countries do you ship to?

We deliver primarily to Western Europe (France, Belgium, Switzerland, Germany, Netherlands, Spain, etc.)

How long will it take to receive my order?

The standard shipping time in France is normally 24 hours.

International shipping times depend on products and destination (estimated at checkout). For more information, click here

Return and exchange

How to return a product?

Items must be returned within 30 days of receiving the order. Items must be returned in the same condition they were received, unworn/unused, have tags still attached, and include the original packaging. For more information, click here

How long does it take to receive the refund?

Items must be returned within 30 days of receiving the order. Items must be returned in the same condition they were received, unworn/unused, have tags still attached, and include the original packaging. For more information, click here

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